November 1st, 2017
At this time of year, we'd like to reflect back on how fortunate we are. We constantly hear from our patients that they love our staff members. Here at Peninsula Orthodontics we take immense pride in this compliment and strive every day to make each encounter with you, whether in person or by phone, pleasant, informative and efficient.
Our practice functions much like any well-oiled health care office. We are a group of caring people who work hand-in-hand with each other! Our employees have five distinct job titles and their roles are critical to the success of our practice.
Your first encounter in our office is with KIM, our Receptionist/Scheduling Coordinator. Her job is to greet patients and schedule their next appointments, maintain our patient database and maintaining the overall professionalism and positive energy in the waiting room.
As a new patient, you will meet with SANDY, our Treatment Coordinator. She coordinates your treatment and appointments as they pertain to Dr. Reese's recommended treatment plan. She also handles relevant correspondence with other dental professionals and is also responsible for your financial account.
If you are fortunate enough to have insurance that covers all or a portion of your treatment, EMILY, our Insurance Coordinator, is responsible for filing the claim with your insurance company and collecting payments from them. Emily also has the fun job of being our SNC (Social Networking Coordinator) and is responsible for all the fun posts on Facebook and Instagram!
Then there are those wonderful, caring and fun Orthodontic Assistants… CATHY, ANNE, KELSEY, SHONDA and SONYA. Their job is to assist our doctors with your treatment. They help with appliance placement and removal, take photographs, Cone Beam CT scans and intraoral scans. They also place your newly adjusted wires under our doctor's direction. In addition, behind the scenes they sterilize instruments, order supplies and maintain the cleanliness of the treatment area. They also maintain patient bulletin boards and contests. By the completion of your treatment, these ladies will feel like family as they get to know you and your family throughout your treatment.
Thank you to the best staff anywhere and for taking such wonderful care of our patients!